• ◆ Add the product to your cart

  Once you have decided on the product you want, select the color, pattern and size and click the "Add to Cart" button. You can change the order quantity in the shopping cart.

• 

• ◆ Specify delivery time

  Check the items in your cart, and if they are OK, press the button to proceed to the next step. If you have a preferred delivery time, select the desired time slot from "Specify delivery time".

• 

• ◆ Specify delivery address

  If you have an account, please click "Login". If you are entering a new address, please enter your "Contact Information" and "Shipping Address". If there are no problems with the shipping information, click "Proceed to Select Shipping Method".
  
  If you would like to pay with your Amazon account, please press the "AmazonPay" button at the top of the page.

• 

• ◆ Check the shipping method

  Just click "Proceed to payment".

• 

• ◆ Select your payment method and billing address

  You can choose to pay by credit card, AmazonPay or cash on delivery.
  If you would like to specify a different billing address, please select "Use a different billing address" and enter it.
  Once you have finished entering your information, click the "Confirm Order" button, check the details you entered, and then click "Complete Order".

  For those using credit cards

  We accept the following credit cards:
  ・VISA・MASTER・JCB・AMERICAN EXPRESS
  *Instant payment methods such as debit cards, V-Preca, au WALLET, and other prepaid cards cannot be used.
  *If you use the above methods, unexpected temporary payment failures or order failures may occur.
  *Credit card payments are only available in one lump sum payments.

• 

• ◆ Order completed

  Once your order has been successfully completed, you will see an order completion screen containing your order number.
  After completing your order, you will automatically receive a confirmation email from Iwasa Official Shop with the subject [Confirmation of your order details]. You will receive a notification email about delivery at a later date, so please check the details.

• 

Orders placed before 4pm on weekdays will be shipped the same day

*Excluding public holidays, summer holidays, and New Year's holidays. You cannot specify the delivery company.
*Please note that you may not be able to specify a delivery date and time for some products.

[Delivery date]
You can specify the delivery date when placing your order.
*When selecting a delivery date on the order form, you can choose a date with plenty of leeway.
If you would like your order to be delivered as soon as possible, please select "No specified date" or enter a date in the comments section.

[About made-to-order products and pre-order items]
If you order an item that is in stock together with an item that is in stock, it will be shipped on the same day as the made-to-order or pre-order item.
Please note that due to the system, we are unable to ship the items separately.
If you would like the items shipped separately, please make a separate purchase for each item.

[Delivery time]
You can choose your preferred time from the following options. Please specify when ordering.
If you have any other delivery requests, please let us know in the comments section.

*Please note that we cannot 100% guarantee that specific dates and times will be delivered as there may be delays due to traffic conditions, weather, etc.
*Please note that we may not be able to deliver to your specified date and time in some areas.

Payment methods available are cash on delivery, credit card and AmazonPay.

[Cash on delivery] No cash on delivery fee.

We will cover the cash on delivery fee (315 yen to 420 yen)!
When the delivery driver delivers the product, please pay the total price of the product.

Credit card payment

We accept VISA, MASTER, DINERS, AMEX and JCB.
Select "Credit card payment" from "STEP 2. Specify payment method, delivery time, etc." on the order screen, and enter your card number, card expiration date, cardholder name, and security code.

*Our website uses a security system called "SSL."
*We have adopted "token payment" as a security service to protect customer information.
*All of your sensitive credit card information is encrypted and transmitted.
*The card fee will be debited on the date specified by each credit card company's membership terms and conditions.
Payment will be taken at the time your order is confirmed by our company.
Please note that the order date and payment date are not necessarily the same day.

Amazon Pay

Amazon Pay is a system that allows you to make purchases using your Amazon account.
You will need an Amazon account to use this service.
You can shop easily and safely using the customer information registered in your Amazon account.

Paidy deferred payment

This is a convenience store payment option that requires only a mobile phone number and email address. You can also choose to pay by bank transfer or direct debit.
Please make the payment via your Paidy My Page or following the instructions provided by Paidy. For details, please see the Paidy service page .
https://paidy.com/payments/

Rakuten Pay

You can make smooth payments using your usual Rakuten ID and password. Earn and use Rakuten points! Use Rakuten Pay for easy, secure, and great value.
*Rakuten Points can only be earned when paying with Rakuten Card, Rakuten Points, or Rakuten Cash.

If you wish, please write in the comments section.

In principle, if you would like a receipt, it will only be enclosed with the product.
When placing an order, please enter "I would like a receipt" in the comment section. We cannot accept requests for receipts after the product has already been shipped.
Thank you for your understanding in advance.

We take every precaution to ensure the quality of our products, but if the product is damaged or dirty, please contact us within 7 days of delivery. We will replace it responsibly. (Shipping costs will be borne by us)

We will not accept returns or exchanges for used items, items from which accessories have been removed (lost), or items that have been scratched or stained by the customer.

In the case of returns or exchanges due to customer convenience, we will only accept unused items. In that case, the customer will be responsible for the return shipping fee and bank transfer fee. We cannot accept returns or exchanges due to customer convenience except for defective sale items and outlet items. Please note that due to differences in display, the color of the actual product may differ slightly from the images shown.

We handle personal information appropriately so that our customers can enjoy shopping with peace of mind.
For more information, please see our privacy policy here.
Privacy Policy

Unless otherwise specified, all copyrights to documents and images on this website belong to our company. When using this website, you may copy these documents and images only for non-commercial purposes and for your own internal use. If our company's copyright is displayed on a document, you must copy it with that copyright notice attached. Please note that copying for commercial purposes, translation, cable transmission, or other uses under copyright law other than those mentioned above are prohibited.

You can submit a review from the product page where you purchased the product, or by logging in to your My Page and going to the product page via your order history number.

• Click "See all reviews" under the name of the product you purchased.
  If there is no "See all reviews" option, the product does not have any reviews yet. In this case, please scroll down to the bottom of the page.

• 

• When you reach the review submission section, please fill in your nickname (or initials), level of satisfaction with the product, title, and body of the review, then press the "Submit" button to submit.

• 

Coupons and campaign codes can be used by following the steps below.

On a PC

• Add the items and quantities you wish to order to your shopping cart.

• 

• Select the desired delivery date and time, confirm the contents of your cart, and proceed to checkout.

• 

• On the right side of the screen there is a coupon code entry field, so enter the coupon code here and click "Apply".

• 

• Once the coupon code is applied, your order is complete.

• 

For smartphones

• Add the items and quantities you wish to order to your shopping cart.

• 

• Select the desired delivery date and time, confirm the contents of your cart, and proceed to checkout.

• 

• Enter the coupon code on the shipping information entry screen during the checkout process.
  If the coupon code entry field is not displayed, please click on "View Order Details/Enter Coupon" at the top of the screen. The code entry form will be displayed.

• 
• 

• Once the coupon code is applied, your order is complete.

• 

About Grant

• ・You can use points by registering as a member of the IWASA Official Shop.
• ・Points will be awarded once your ordered items have been delivered.
• ・1 point = 1 yen.
• ・Can be used in conjunction with IWASA CLUB benefits.
• ・Points do not expire.

• *Points cannot be used when paying with Amazon Pay.

  When paying with Amazon Pay, points cannot be used due to the system.
  If you wish to use points, we apologize for the inconvenience, but please choose a payment method other than Amazon Pay.

You can use IWASA CLUB points by following the steps below.

• After registering as a member, click on "IWASA CLUB Points" at the bottom of the screen. If you have points available for use, enter the number of points you would like to use and click "Use."

• 

• ◆ Add the product to your cart

  Once you have decided on the product you want, select the color, pattern and size, then click the "Add to Cart" button.

• 

• Please note that the points you wish to use will be automatically deducted.

• 

• Once the points are reflected, you're done.

Frequently asked questions from our customers are summarized in the " Frequently Asked Questions " section. If this does not resolve your issue, please contact us.

• Click here for frequently asked questions
• Contact us

Contact us here

Iwasa Co., Ltd.
2-14-4 Nihonbashi, Chuo-ku, Osaka 542-0073
TEL.06-6633-4681 FAX.06-6644-0025

Business Days

For telephone inquiries and shipping business days, please check the business day calendar.
Customer Support Tel: 06-6633-4681 / Weekdays 10:00-18:00
*Closed on weekends, holidays, New Year's holidays, and other temporary closures